Policies

Privacy Policy

How we collect, use, share and protect your personal information.

Last updated: 23 June 2026

1. Who we are

This website (aspectwitney.shop) and the Aspectwitney brand are operated by ASPECT PLUMBING & HEATING (WITNEY) LIMITED, a company registered in England and Wales (Company No. 05735243), registered address Unit 4 Stanley Court, Richard Jones Road, Witney, Oxon, England, OX29 0TB. We are the data controller for personal data collected through this site. For any privacy question, contact support@aspectwitney.shop.

2. What we collect

Order & contact data: name, email, shipping address, phone (if given) and order details.
Payment data: processed directly by our payment providers (Stripe and PayPal). We do not store full card numbers.
Communications: messages you send via our contact or bulk-order forms.
Technical data: IP address, browser type and basic usage data via essential and analytics cookies.

3. How and why we use it

Purpose	Lawful basis (GDPR)
Processing and delivering your order	Performance of a contract
Customer support and enquiries	Legitimate interests / contract
Fraud prevention and site security	Legitimate interests
Legal and accounting obligations	Legal obligation
Marketing emails (only if you opt in)	Consent

4. Sharing your data

We share data only with service providers who help us run the store: payment processors (Stripe, PayPal), shipping carriers, email and hosting providers. These providers process data on our behalf under appropriate agreements. We do not sell your personal data. We may disclose data where required by law.

5. International transfers

Some providers may process data outside the UK/EEA. Where they do, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.

6. Data retention

We keep order records for as long as needed to fulfil the order and to meet legal, tax and accounting requirements (typically up to 6 years). Marketing contacts are kept until you unsubscribe.

7. Your rights (GDPR / UK GDPR)

Access a copy of your personal data
Correct inaccurate data
Request erasure where applicable
Restrict or object to processing
Data portability
Withdraw consent at any time
Complain to the UK Information Commissioner's Office (ICO)

8. California residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, to request deletion, and to opt out of any sale of personal information. We do not sell personal information. To exercise these rights, contact support@aspectwitney.shop.

9. Cookies

We use essential cookies that make the site and cart work, and limited analytics cookies to understand site usage. You can control cookies through your browser settings.

10. Contact

To exercise any right or ask a question, email support@aspectwitney.shop or write to ASPECT PLUMBING & HEATING (WITNEY) LIMITED, Unit 4 Stanley Court, Richard Jones Road, Witney, Oxon, England, OX29 0TB.